Privacy Policy

Effective Date: October 1, 2026

Elevate Custom Lighting (“Elevate Custom Lighting,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, contact us, or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing information

  • Information submitted through quote or contact forms

  • Details regarding your lighting project or property

  • Photos or other information you provide regarding your property

  • Communications between you and Elevate Custom Lighting

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device type, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and quote requests

  • Schedule consultations and installations

  • Provide permanent architectural lighting, landscape lighting, holiday lighting, and other services

  • Communicate regarding appointments, projects, invoices, warranties, and customer service

  • Process payments

  • Improve our website, advertising, and services

  • Send promotional emails or text messages when permitted

  • Follow up with prospective and existing customers

  • Maintain business and customer records

  • Protect against fraud, misuse, or unauthorized activity

  • Comply with applicable legal requirements

3. Text Messages and SMS Communications

If you provide your mobile phone number and consent to receive text messages from Elevate Custom Lighting, we may send you messages related to estimates, appointments, project updates, customer service, promotions, and other business communications consistent with your consent.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance or contact us directly.

Mobile information will not be sold or shared with third parties for their own marketing or promotional purposes. SMS consent is not shared with third parties or affiliates for marketing purposes.

Consent to receive marketing text messages is not a condition of purchasing our services.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, measure advertising performance, and improve the customer experience.

We may use third-party analytics or advertising services, such as Google or Meta technologies, which may collect information about interactions with our website in accordance with their respective privacy policies.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business, such as:

  • Website hosting providers

  • Customer relationship management providers

  • Payment processors

  • Scheduling or communication platforms

  • Advertising and analytics providers

  • Contractors or service providers assisting with customer projects

  • Professional advisers when necessary

These providers may receive only the information reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect our company, customers, property, or legal rights.

6. Payment Information

Payments may be processed through third-party payment processors. Elevate Custom Lighting may not directly store complete credit or debit card information. Payment information provided to a payment processor is subject to that provider's security and privacy practices.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill warranty or contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements.

9. Your Choices

You may request that we update or correct certain personal information we maintain about you.

You may unsubscribe from marketing emails by using the unsubscribe option included in applicable emails and may opt out of marketing text messages by replying STOP.

You may also contact us directly regarding privacy-related requests.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Elevate Custom Lighting is not responsible for the privacy practices, security, or content of third-party websites.

11. Children's Privacy

Our website and services are intended for adults seeking residential or commercial lighting services and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how Elevate Custom Lighting handles your information, please contact us:

Elevate Custom Lighting
Upstate South Carolina
Phone: 864-334-6892
Email: contact@elevatecustomlighting.com
Website: www.elevatecustomlighting.com

Last Updated: October 1, 2026